Evaluating the influence of service quality factors in the digital hospitality industry during the COVID-19 pandemic
Hamed Gheibdoust, Shahram Gilaninia, Mohammad Taleghani
| Year of publication: |
2023
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|---|---|
| Authors: | Gheibdoust, Hamed ; Gilaninia, Shahram ; Taleghani, Mohammad |
| Published in: |
International journal of networking and virtual organisations : IJNVO. - Geneva : Inderscience Enterprises, ISSN 1470-9503, ZDB-ID 2105494-0. - Vol. 28.2023, 1, p. 18-35
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| Subject: | digital hospitality | digitalisation | SERVQUAL | COVID-19 | analytic network process | ANP | service quality | hospitality industry | digital technology | digital services | Iran | Digitalisierung | Digitization | Dienstleistungsqualität | Service quality | Coronavirus | Krankenhaus | Hospital | Gastgewerbe | Hospitality industry | AHP-Verfahren | AHP approach | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJNVO.2023.130949 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014315028