Evaluating the service quality of major air carriers : a DEA approach
Year of publication: |
2010
|
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Authors: | Martín, Juan Carlos ; Román García, Concepción |
Published in: |
International journal of applied management science. - Olney, Bucks. : Inderscience, ISSN 1755-8913, ZDB-ID 2481912-8. - Vol. 2.2010, 4, p. 351-371
|
Subject: | Dienstleistungsqualität | Service quality | Luftverkehrssicherheit | Aviation safety | Data-Envelopment-Analyse | Data envelopment analysis | Fluggesellschaft | Airline | USA | United States |
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