Evaluation of dimensions of SERVQUAL model for determining quality of processes in reverse logistics using a Delphi - Fuzzy PIPRECIA model
Željko Stević, Dajana Nunić, Ibrahim Badi, Darjan Karabašević
| Year of publication: |
2022
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|---|---|
| Authors: | Stević, Željko ; Nunić, Danjana ; Badi, Ibrahim ; Karabašević, Darjan |
| Published in: |
Romanian journal of economic forecasting. - Bucharest : Inst., ISSN 2537-6071, ZDB-ID 2428295-9. - Vol. 25.2022, 1, p. 139-159
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| Subject: | Fuzzy PIPRECIA | logistics | SERVQUAL | Delphi | Fuzzy-Set-Theorie | Fuzzy sets | Delphi-Methode | Delphi technique | Betriebliche Kreislaufwirtschaft | Reverse logistics | Qualitätsmanagement | Quality management | Logistik | Logistics | Dienstleistungsqualität | Service quality | Lieferkette | Supply chain | AHP-Verfahren | AHP approach |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013411714