Logistics service provider performance evaluation based on different perceptions in the reverse supply chain
Year of publication: |
2023
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Authors: | Vasconcelos, Tarsila Rani Soares de ; Fontana, Marcele Elisa |
Published in: |
International journal of logistics systems and management : IJLSM. - Genève [u.a.] : Inderscience Enterprises, ISSN 1742-7975, ZDB-ID 2204294-5. - Vol. 45.2023, 1, p. 67-87
|
Subject: | third party logistics provider | service performance | perception | fuzzy SERVQUAL-RL | Logistikdienstleister | Logistics provider | Lieferkette | Supply chain | Fuzzy-Set-Theorie | Fuzzy sets | Performance-Messung | Performance measurement | Logistik | Logistics | Dienstleistungsqualität | Service quality | Betriebliche Kreislaufwirtschaft | Reverse logistics | AHP-Verfahren | AHP approach |
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