Evolutionary changes in service attribute importance in a crisis scenario : the Uruguayan financial crisis
Year of publication: |
2009
|
---|---|
Authors: | Kim, Moshe ; Lado, Nora ; Torres, Anna |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 11.2008/09, 4, p. 429-440
|
Subject: | Bankmarketing | Bank marketing | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Finanzkrise | Financial crisis | Uruguay |
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