Examining a hybrid model for e-satisfaction and e-loyalty to e-ticketing on airline websites
Naeimeh Elkhani; Sheida Soltani; Mir Hadi Moazen Jamshidi
| Year of publication: |
2014
|
|---|---|
| Authors: | Elkhani, Naeimeh ; Soltani, Sheida ; Jamshidi, Mir Hadi Moazen |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 37.2014, p. 36-44
|
| Subject: | Airline website quality | E-SERVQUAL | Marketing mix 4Ps | Expectancy Disconfirmation Theory | E-satisfaction | E-loyalty | Website | Fluggesellschaft | Airline | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Marketingmanagement | Marketing management | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010371474