Examining the antecedents of trust and rapport in services : discovering new interrelationships
Year of publication: |
2009
|
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Authors: | Macintosh, Gerrard |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 16.2009, 4, p. 298-305
|
Subject: | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | Vertrauen | Confidence | Faktorenanalyse | Factor analysis | USA | United States |
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