Examining the effects of robots' physical appearance, warmth, and competence in frontline services : The Humanness‐Value‐Loyalty model
Year of publication: |
2021
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Authors: | Belanche, Daniel ; Casaló, Luis V. ; Schepers, Jeroen ; Flavián, Carlos |
Published in: |
Psychology & Marketing. - Wiley, ISSN 1520-6793, ZDB-ID 2002068-5. - Vol. 38.2021, 12 (28.06.), p. 2357-2376
|
Publisher: |
Wiley |
Saved in:
Online Resource
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