Examining the moderating effects of service climate on psychological capital, work engagement, and service behavior among flight attendants
Tien-Ming Cheng, Ci-Yao Hong, Bo-Cheng Yang
| Year of publication: |
March 2018
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|---|---|
| Authors: | Cheng, Tien-Ming ; Hong, Ci-Yao ; Yang, Bo-Cheng |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 67.2018, p. 94-102
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| Subject: | Service climate | Psychological capital | Work engagement | Service behavior | Flight attendant | Leistungsmotivation | Work motivation | Dienstleistungsqualität | Service quality | Luftverkehrsberufe | Aviation employees | Arbeitsverhalten | Work behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2017.11.009 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011807152