Relationships among service climate, psychological contract, work engagement and service performance
Year of publication: |
2012
|
---|---|
Authors: | Yeh, Ching-wen |
Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 25.2012, p. 67-70
|
Subject: | Luftverkehrsberufe | Aviation employees | Implizite Kontrakte | Implicit contracts | Leistungsmotivation | Work motivation | Dienstleistungsqualität | Service quality |
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