Examining the role of attribution and intercultural competence in intercultural service encounters
Jackie Tam, Piyush Sharma and Namwoon Kim
| Year of publication: |
2014
|
|---|---|
| Authors: | Tam, Jackie ; Sharma, Piyush ; Kim, Namwoon |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 28.2014, 2, p. 159-170
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| Subject: | Customer satisfaction | Cultural attribution | Intercultural competence | Intercultural service encounters | Kundenzufriedenheit | Interkulturelle Kompetenz | Cross-cultural competence | Dienstleistungsqualität | Service quality | Interkulturelles Management | Cross-cultural management | Interkulturelle Beziehungen | Cross-cultural relations | Kompetenz | Competence |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010371761