Excellence in tourism destinations
Year of publication: |
2015
|
---|---|
Authors: | Mendes, Júlio ; Coelho, Luís ; Mendes, Joana |
Published in: |
Achieving competitive advantage through quality management. - Cham : Springer, ISBN 978-3-319-17250-7. - 2015, p. 33-48
|
Subject: | Tourismusregion | Tourism destination | Destinationsmanagement | Destination management | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
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