Exceptional service, exceptional profit : the secrets of building a five-star customer service organization
Leonardo Inghilleri and Micah Solomon
| Year of publication: |
2010
|
|---|---|
| Authors: | Inghilleri, Leonardo ; Solomon, Micah |
| Publisher: |
New York, NY [u.a.] : AMACOM |
| Subject: | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistung | Marketing |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | XVI, 170 S. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes index 1003 |
| ISBN: | 978-0-8144-1538-2 ; 0-8144-1538-5 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003865520