Expected service quality of utility stores in Pakistan : qualitative investigation of older and younger generational cohorts
Muhammad Kashif and Mohsin Abdul Rehman
| Year of publication: |
2014
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|---|---|
| Authors: | Kashif, Muhammad ; Rehman, Mohsin Abdul |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 6.2014, 4, p. 309-325
|
| Subject: | Pakistan | Generation Y | Retail service quality | Generation X | Generational cohorts | Retail quality | Qualitative research | Dienstleistungsqualität | Service quality | Einzelhandel | Retail trade | Altersgruppe | Age group | Konsumentenverhalten | Consumer behaviour | Kohortenanalyse | Cohort analysis | Generationengerechtigkeit | Intergenerational equity | Ältere Menschen | Elderly people |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010469095