Experiencing defects : the moderating role of severity and warranty coverage on quality perceptions
Giuseppe Catenazzo and Marcel Paulssen
| Year of publication: |
2023
|
|---|---|
| Authors: | Catenazzo, Giuseppe ; Paulssen, Marcel |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 40.2023, 9, p. 2205-2221
|
| Subject: | Complaining behavior | Defect severity | Perceived product quality | Product defects | Warranty | Produktqualität | Product quality | Garantie | Konsumentenverhalten | Consumer behaviour | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Wahrnehmung | Perception |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQRM-10-2021-0352 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014429666