Understanding big data-driven supply chain and performance measures for customer satisfaction
Ramadas Thekkoote
| Year of publication: |
2022
|
|---|---|
| Authors: | Thekkoote, Ramadas |
| Published in: |
Benchmarking : an international journal. - Bingley : Emerald, ISSN 1758-4094, ZDB-ID 2007988-6. - Vol. 29.2022, 8, p. 2359-2377
|
| Subject: | Customer services quality | Logistics | Performance | Quality improvement | Supply chain management | Lieferkette | Supply chain | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Logistik | Performance-Messung | Performance measurement | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/BIJ-01-2021-0034 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013371221