Exploring cultural differences in customer forgiveness behavior
| Year of publication: |
2009
|
|---|---|
| Authors: | Zourrig, Haithem ; Chebat, Jean-Charles ; Toffoli, Roy |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 24917679. - Vol. 20.2009, 3/4, p. 404-419
|