Exploring different airport users' service quality satisfaction between service providers and air travelers
Seock-Jin Hong, Dongho Choi, Junjae Chae
| Year of publication: |
2020
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|---|---|
| Authors: | Hong, Seock-Jin ; Choi, Dongho ; Chae, Junjae |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 52.2020, p. 1-10
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| Subject: | Air traveler | Airport services quality | Interaction service | Outcome service | Service provider | Servicescape | Users' satisfaction | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Flughafen | Airport | Passagierluftverkehr | Air passenger transport | Luftverkehr | Air transport |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2019.101917 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012132249