Exploring different nationality perceptions of airport service quality
Year of publication: |
April 2016
|
---|---|
Authors: | Pantouvakis, Angelos ; Renzi, Maria Francesca |
Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 52.2016, p. 90-98
|
Subject: | Airport | Service quality | Cross-national equivalence | Nationalities | Rasch modelling | Dienstleistungsqualität | Flughafen | Kundenzufriedenheit | Customer satisfaction | Taiwan | Welt | World |
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