Exploring key factors influencing customer behavioral intention in robot restaurants
Year of publication: |
2022
|
---|---|
Authors: | Guan, Xinhua ; Gong, Jinhong ; Li, Mingjie ; Huan, Tzung-cheng |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 34.2022, 9, p. 3482-3501
|
Subject: | Hedonic value | Negative attitude toward robots | Openness to change | Robot service competence | Servicescape | Utilitarian value | Konsumentenverhalten | Consumer behaviour | Roboter | Robot | Dienstleistungsqualität | Service quality | Gastronomie | Restaurant industry |
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