Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling
Year of publication: |
2014
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Authors: | Dlačić, Jasmina ; Arslanagić, Maja ; Kadić-Maglajlić, Selma ; Marković, Suzana ; Raspor, Sanja |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 25.2014, 2, p. 141-157
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Subject: | perceived service quality | customer-perceived value | repurchase intention | higher education | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Hochschule | Higher education institution | Strukturgleichungsmodell | Structural equation model | Konsumentenverhalten | Consumer behaviour |
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