Exploring service quality model from the perspective of sensory perception
Year of publication: |
2021
|
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Authors: | Yang, Jing ; Jin, Xiang ; Le, Wei ; Sheng, Fei |
Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 32.2021, 14, p. 1548-1568
|
Subject: | industry evidence | sensory perception | service characteristics | service quality | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Wahrnehmung | Perception | Qualitätsmanagement | Quality management |
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