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Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin, (2022)
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B., (2018)
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop, (2020)