Exploring the impact of personalized management responses on tourists' satisfaction : a topic matching perspective
Year of publication: |
2020
|
---|---|
Authors: | Zhang, Xiaowei ; Qiao, Shuchen ; Yang, Yang ; Zhang, Ziqiong |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 76.2020, p. 1-16
|
Subject: | Hotel online review | Management response | Online rating | Supported vector machines classification | Topic matching | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing | Matching | Mustererkennung | Pattern recognition | Virales Marketing | Viral marketing | Online-Marketing | Internet marketing | Arbeitszufriedenheit | Job satisfaction | Tourismuswirtschaft | Tourism industry |
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