Exploring the service quality determinants of solar product dealers
Vikas Kumar, Bikramjit Singh Hundal, Komalpreet Kaur
| Year of publication: |
2019
|
|---|---|
| Authors: | Kumar, Vikas ; Hundal, Bikramjit Singh ; Kaur, Komalpreet |
| Published in: |
Asia-Pacific journal of management research and innovation. - Thousand Oaks, Calif. : Sage, ISSN 2321-0729, ZDB-ID 2694545-9. - Vol. 15.2019, 1/2, p. 27-38
|
| Subject: | After-sales service quality | confirmatory factor analysis | exploratory factor analysis | paired sample t-test | responsiveness | SERVQUAL scale | Dienstleistungsqualität | Service quality | Faktorenanalyse | Factor analysis | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/2319510X19829339 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012160596