Factors influencing customers' satisfaction and dissatisfaction with hotels : a text-mining approach
Salar Kuhzady and Vahid Ghasemi
| Year of publication: |
2019
|
|---|---|
| Authors: | Kuhzady, Salar ; Ghasemi, Vahid |
| Published in: |
Tourism analysis : an interdisciplinary tourism & hospitality journal. - Putnam Valley, NY : Cognizant, LLC., ISSN 1083-5423, ZDB-ID 2019463-8. - Vol. 24.2019, 1, p. 69-79
|
| Subject: | Dissatisfaction | Electronic word of mouth (eWOM) | Hotel satisfaction | Iran | Mazandaran | Tripadvisor | User-generated content | Virales Marketing | Viral marketing | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Social Web | Social web | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.3727/108354219X15458295631972 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012005731