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Positive emotions, attitudes, and health : motivated, engaged, focused
Quick, James C., (2008)
Professionelle Pflegedienstleistungen im Spannungsfeld von Emotion, Emotionsarbeit und Effizienz
Unger, Antonia, (2014)
Emotional labor threatens decent work : a proposal to eradicate emotional display rules
Grandey, Alicia, (2015)