Firm downsizing and satisfaction among United States and European customers
Year of publication: |
2010
|
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Authors: | Lewin, Jeffrey E. ; Biemans, Wim ; Ulaga, Wolfgang |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 63.2010, 7, p. 697-706
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Subject: | Personalabbau | Downsizing (Staff) | Kundenzufriedenheit | Customer satisfaction | Kulturelle Identität | Cultural identity | Lieferantenmanagement | Supplier relationship management | USA | United States | Frankreich | France | Niederlande | Netherlands |
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