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Encouraging or expecting flexibility? : how small business leaders' mastery goal orientation influences employee flexibility through different work climate perceptions
Solberg, Elizabeth, (2022)
The effect of emotional climates in leader-follower and employee-customer relationships in a service context
Spiess, Janice Karen Ashia, (2011)
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin, (2017)