Exploring service climate and employee performance in multicultural service setting
Year of publication: |
2017
|
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Authors: | Fung, Chaktin ; Sharma, Piyush ; Zhan, Wu ; Su, Yong |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 31.2017, 7, p. 784-798
|
Subject: | Business-to-business services | Service climate | Interdependence | Independence | Internal service quality | Service-profit chain | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Unternehmensdienstleistung | Business services | Betriebsklima | Work climate | Dienstleistung | Services | Lieferantenmanagement | Supplier relationship management | Arbeitszufriedenheit | Job satisfaction |
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Spiess, Janice Karen Ashia, (2011)
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Exploring service climate and employee performance in multicultural service settings
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