From customer satisfaction to customer delight : creating a new standard of service for the hotel industry
Year of publication: |
2013
|
---|---|
Authors: | Torres, Edwin N. ; Kline, Sheryl |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 25.2013, 5, p. 642-659
|
Subject: | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Dienstleistungsmanagement | Service management | Dienstleistungsqualität | Service quality | USA | United States |
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