Gap analysis based on TQM criteria using BWM-IPA hybrid method : a case study
Saeid Sadeghi Darvazeh, Maghsoud Amiri, Farzaneh Mansouri Musolu, Masoomeh Sadeghi, Yaser Goldust, Sara Moslemi
| Year of publication: |
2023
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|---|---|
| Authors: | Darvazeh, Saeid Sadeghi ; Amiri, Maghsoud ; Musolu, Farzaneh Mansouri ; Sadeghi, Masoomeh ; Goldust, Yaser ; Moslemi, Sara |
| Published in: |
International journal of productivity and quality management : IJPQM. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-6482, ZDB-ID 2232968-7. - Vol. 39.2023, 3, p. 387-408
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| Subject: | best worst method | BWM | gap analysis | importance-performance analysis | IPA | oil and gas industry | total quality management | TQM | Qualitätsmanagement | Quality management | Erdölindustrie | Oil industry | Gaswirtschaft | Gas industry | Performance-Messung | Performance measurement | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJPQM.2023.132265 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014313684