Garantiert zufrieden?! : Einfluss von Servicequalität und produktbezogenen Merkmalen auf die Zufriedenheit mit der Garantieabwicklung
Year of publication: |
2014
|
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Authors: | Huber, Frank ; Meyer, Frederik ; Thelen, Martin |
Publisher: |
Mainz : Center of Market-Oriented Product and Production Management |
Subject: | Garantie | Warranty | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
Description of contents: | Table of Contents [gbv.de] ; Description [deposit.dnb.de] |
Extent: | 70 Bl. graph. Darst. |
---|---|
Series: | Wissenschaftliche Arbeitspapiere / F / Center of Market-Oriented Product and Production Management. - Mainz : Center of Market Oriented Product and Production Management, ZDB-ID 2223486-X. |
Type of publication: | Book / Working Paper |
Language: | German |
Notes: | Literaturangaben |
ISBN: | 978-3-938879-54-2 |
Source: | ECONIS - Online Catalogue of the ZBW |
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