Gefühlsarbeit in Dienstleistungsinteraktionen
Year of publication: |
2001
|
---|---|
Authors: | Nerdinger, Friedemann W. |
Published in: |
Interaktionen im Dienstleistungsbereich. - Wiesbaden : Gabler, ISBN 3-409-11639-7. - 2001, p. 501-519
|
Subject: | Dienstleistungssektor | Service industry | Kundenservice | Customer service | Kunden | Customers | Lebensqualität | Quality of life | Dienstleistungsmanagement | Service management | Theorie | Theory | Emotion |
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