Generic technology-based service quality dimensions in banking: Impact on customer satisfaction and loyalty
| Year of publication: |
2011
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|---|---|
| Authors: | Ganguli, Shirshendu ; Roy, Sanjit Kumar |
| Published in: |
The international journal of bank marketing : IJBM. - Bradford : Emerald, ISSN 0265-2323, ZDB-ID 3952770. - Vol. 29.2011, 2 (1.3.), p. 168-190
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