Geographic Patterns in Customer Service and Satisfaction: An Empirical Investigation
Year of publication: |
2004
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Authors: | Mittal, Vikas ; Kamakura, Wagner A. ; Govind, Rahul |
Published in: |
Journal of marketing. - Chicago, Ill : Publications Group of the American Marketing Association, ISSN 0022-2429, ZDB-ID 2183183. - Vol. 68.2004, 3, p. 48-62
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