Global service quality of business-to-consumer electronic-commerce
Year of publication: |
2014
|
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Authors: | Shareef, Mahmud Akhter ; Kumar, Vinod ; Dwivedi, Yogesh Kumar ; Kumar, Uma |
Published in: |
International journal of Indian culture and business management. - Genève : Inderscience Enterprises, ISSN 1753-0806, ZDB-ID 2422766-3. - Vol. 8.2014, 1, p. 1-34
|
Subject: | business-to-consumer e-commerce | B2C EC | global service quality | globalisation | quality dimensions | consumer satisfaction | GSQ-EC model | Dienstleistungsqualität | Service quality | Globalisierung | Globalization | Kundenzufriedenheit | Customer satisfaction | Electronic Commerce | E-commerce | Beziehungsmarketing | Relationship marketing | Welt | World | Produktqualität | Product quality | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Qualitätsmanagement | Quality management |
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