"Good enough customers": impact of role clarity in self-service technologies
Zsófia Kenesei
| Year of publication: |
[2018]
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|---|---|
| Authors: | Kenesei, Zsófia |
| Published in: |
Die informatisierte Service-Ökonomie : Veränderungen im privaten und öffentlichen Sektor. - Wiesbaden : Springer Gabler, ISBN 978-3-658-21527-9. - 2018, p. 133-154
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| Subject: | Kundenintegration | Customer integration | Selbstbedienung | Self-service | Innovationsakzeptanz | Innovation adoption |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Other identifiers: | 10.1007/978-3-658-21528-6_7 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011903586