Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Usha Ramanathan ; Ramakrishnan Ramanthan
| Year of publication: |
2011
|
|---|---|
| Authors: | Ramanathan, Usha ; Ramanthan, Ramakrishnan |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 23.2011, 1, p. 7-25
|
| Subject: | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Großbritannien | United Kingdom |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008992205