Happy people manage better in adverse services
Year of publication: |
2011
|
---|---|
Authors: | Hellén, Katarina ; Sääksjärvi, Maria |
Published in: |
International Journal of Quality and Service Sciences. - Emerald Group Publishing Limited, ISSN 1756-6703, ZDB-ID 2490487-9. - Vol. 3.2011, 3, p. 319-336
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Consumer behavior | Customer service management | Individual perception | Negative services | Happiness | Mood | Service quality | Trust | Service outcome |
-
Spanjol, Jelena, (2015)
-
How service quality and outcome confidence drive pre-outcome word-of-mouth
Ifie, Kemefasu, (2018)
-
Cuesta-Valiño, Pedro, (2023)
- More ...
-
Idea selection using innovators and early adopters
Sääksjärvi, Maria, (2019)
-
Is consumer self-confidence a stable phenomenon? : the effect of mood on self-confidence dimensions
Hellén, Katarina, (2011)
-
Development of a scale measuring childlike anthropomorphism in products
Hellén, Katarina, (2013)
- More ...