Healthcare service quality effect on patient satisfaction and behavioural intentions in corporate hospitals in India
Rama Krishna Naik Jandavath and Anand Byram (Department of Management, Pondicherry University, Karaikal, India)
| Year of publication: |
2016
|
|---|---|
| Authors: | Jandavath, Rama Krishna Naik ; Byram, Anand |
| Published in: |
International journal of pharmaceutical and healthcare marketing : IJPHM. - Bingley : Emerald, ISSN 1750-6123, ZDB-ID 2364540-4. - Vol. 10.2016, 1, p. 48-74
|
| Subject: | Healthcare serivces | SERQUAL | Patient satisfaction | Behavioural intentions | Corporate hospitals | India | Dienstleistungsqualität | Service quality | Indien | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Gesundheitsversorgung | Health care | Patienten | Patients |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJPHM-07-2014-0043 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011563854