High performance in after-sales support services in the automotive industry
Frank Huber; Sebastian K. Bauer
Year of publication: |
2009
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Authors: | Huber, Frank ; Bauer, Sebastian K. |
Published in: |
International journal of automotive technology and management : IJATM. - Milton Keynes : Inderscience Enterprises Ltd., ISSN 1470-9511, ZDB-ID 20636581. - Vol. 9.2009, 3, p. 334-347
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