Hospital service quality preferences among culture diversity
Patcharin Wongrukmit and Natcha Thawesaengskulthai
| Year of publication: |
2014
|
|---|---|
| Authors: | Wongrukmit, Patcharin ; Thawesaengskulthai, Natcha |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 25.2014, 8, p. 908-922
|
| Subject: | hospital service | quality measurements | SERVQUAL | Kano model | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Messung | Measurement | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010393799