Using an adapted approach to the Kano model to identify patient needs from various patient roles
Year of publication: |
2016
|
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Authors: | Gustavsson, Susanne ; Gremyr, Ida ; Sarenmalm, Elisabeth Kenne |
Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 28.2016, 1, p. 151-162
|
Subject: | Kano model | Co-designer | Patient needs | Patient roles | Perinatal care | Patienten | Patients | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Health care | Krankenhaus | Hospital | Gesundheitswesen | Health care system | Messung | Measurement |
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