Hospitality quality : new directions and new challenges
Year of publication: |
2011
|
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Authors: | Crick, Anne P. ; Spencer, Andrew H. |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 23.2011, 4, p. 463-478
|
Subject: | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Service management | Performance-Messung | Performance measurement | Kundenzufriedenheit | Customer satisfaction | Bibliometrie | Bibliometrics |
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