Hospitality quality: new directions and new challenges
Year of publication: |
2011
|
---|---|
Authors: | P. Crick, Anne ; Spencer, Andrew |
Other Persons: | Law and Billy Bai, Rob (ed.) |
Published in: |
International Journal of Contemporary Hospitality Management. - Emerald Group Publishing Limited, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 23.2011, 4, p. 463-478
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customer services quality | Hospitality services | Hotels | Customer satisfaction | Leadership | Employees |
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