Hospitality service employees’ coping styles : the role of emotional intelligence, two basic personality traits, and socio-demographic factors
Year of publication: |
2011
|
---|---|
Authors: | Kim, Hyun Jeong ; Agrusa, Jerome |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 30.2011, 3, p. 588-598
|
Subject: | Gastgewerbe | Hospitality industry | Anforderungsprofil | Occupational profile | Intelligenz | Intelligence | Coping-Strategie | Coping strategy |
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