Hotel attributes and overall customer satisfaction : what did COVID-19 change?
Arpita Srivastava, Vivek Kumar
| Year of publication: |
2021
|
|---|---|
| Authors: | Srivastava, Arpita ; Kumar, Vivek |
| Published in: |
Tourism management perspectives : TMP. - Amsterdam [u.a.] : Elsevier, ISSN 2211-9736, ZDB-ID 2672710-9. - Vol. 40.2021, p. 1-10
|
| Subject: | Blue spaces | COVID-19 | Customer satisfaction | Hotel attributes | Online reviews | Structural topic modeling | Kundenzufriedenheit | Coronavirus | Hotellerie | Hotel industry | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Zufriedenheit | Satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tmp.2021.100867 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013209318