Effects of characteristics of in-store retail technology on customer citizenship behavior
Year of publication: |
2022
|
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Authors: | Gong, Taeshik ; Wang, Chen-Ya ; Lee, Kangcheol |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 65.2022, p. 1-10
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Subject: | Customer citizenship behavior | Customer engagement | Customer exhaustion | Perceived advantage | Perceived compatibility | Perceived complexity | Perceived risk | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Einzelhandel | Retail trade | Arbeitsverhalten | Work behaviour |
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