How customer voice contributes to stronger service provider relationships
Year of publication: |
2012
|
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Authors: | Lacey, Russell |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 26.2012, 2, p. 137-144
|
Subject: | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsmarketing | Services marketing | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | USA | United States |
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